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Training
Overview of Programs Available from Peggy Morrow & Associates
Appropriate for general sessions, keynotes, breakouts, team building retreats or in-house training programs.


CUSTOMIZED TO MEET YOUR OJECTIVES

I'm sure you've found that "off-the-shelf" programs cannot answer every need in your organization or association. When this happens, call on us to custom design a program for your specific objectives at competitive "off-the-shelf" prices.  From needs assessments, through program presentation, to extra in-house follow up activities included with the program, Peggy Morrow & Associates will develop a program to help you achieve the results you desire. Train The Trainer programs and Facilitation Skills workshops are also available.

Contact us for more details about each program and how it can meet your unique needs. peggy@peggymorrow.com

 

MANAGEMENT/LEADERSHIP EFFECTIVENESS  


CUSTOMER SERVICE 

 

COMMUNICATION AND PERSONAL PRESENTATION SKILLS    

                   


SUPPORT STAFF/FRONT LINE TRAINING--THE PROFESSIONALISM SERIES

Contact us for more detailed outlines on these programs. peggy@peggymorrow.com

 

  • The Top Ten Traits Of A Professional 

  • Attitude Awareness -- Thinking Creatively About Your Job

  • Projecting A Professional Image
  • Telephone Techniques
  • Sound Like A Professional - Presenting Your Ideas Professionally
  • Listening to Learn -- Learning To Listen
  • Customer Relations -- Internal And External
  • Developing Positive Working Relationships -- Dealing With Conflict
  • Time Management For Support Staff
  • Organizational Skills For Support Staff
  • Stress Management For Support Staff
  • Effective Manager Relations
  • Team building For Support Staff
  • Adapting To Constant Change
  • How To Give And Take Criticism
  • Realizing Your Potential -- Being The Best You Can Be
  • Survival Skills For The 21st Century

Train-the-Trainer programs can be delivered on any of these subjects.

    Your Guide To Excellence

    Copyright 2010 Peggy Morrow & Associates. All rights reserved.

    Peggy Morrow & Associates
    15810 Brook Forest Drive
    Houston, Texas 77059
    281-280-8190
    800-375-1982
    FAX 281-286-9477
    E-mail
    info@peggymorrow.com

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