In order to give you an idea of some of our capabilities, here are some of our recent and past projects:
Texas Association of Counties
Presented two breakout sessions on "Telephone Customer Service Skills" and "Building A Culture of Service."
Metro Marketing
Presented half day program on "Impressions--The First May Be Your Last" for the sales staff.
Louisiana Department of Transportation Federal Credit Union
Designed a customized train-the-trainer member service training program to be delivered by their staff in house.
Huffington Center On Aging
Keynote speaker on dealing with the stress of caregiving.
Consumers Choice Awards
Keynote customer service speaker at a program honoring their award winners in Dallas.
State Farm Insurance
Presented a customized program to a team of women insurance agents.
Bredero Shaw
Conducted supervisory skills program.
Aramco
Conducted two training programs: Stress Management--Dealing With The Traffic Jams of Life" and "Conflict Management."
Kennedy Space Center
Presented full day internal customer service program, "What Do You Mean I Have a Customer?" I have been asked to repeat it in November.
Johnson Space Center
Presented two half day training programs: "From Bebop to Hip Hop--Working Effectively With The Generations" and "The Power of Listening." I also presented it at Kennedy Space Center.
Main Street Financial Federal Credit Union
I have worked with this client for several years and will be presenting a refresher member service program for them in October.
Liberty County Appraisal District
Presented a full day customer service program for them, "The HOW" Behind "WOW!"
Fort Bend County
Presented two training programs: one on "The Five Things All Customers Want and Need" and another on "Dealing With Difficult Customers"
Partners in Building
Ongoing work with the custom home builder to develop a strategic plan to improve their customer service. It is a process that involves customer service training and coaching along with specific suggestions in processes, procedures and other elements that affect the level of customer service offered.
Rice University Fondren Library
Facilitated a strategic planning retreat. It was a follow up to work I have done with them previously.
Houston Zoo
Worked with the Zoo on a contract to improve customer service in the Admissions department.
Houston Independent School District West Region
Worked with the leadership team to improve service in the front office of their schools through training and development of a strategic plan.
HISD Summer Institute
Spoke at the conference on internal customer service in a breakout session, "What Do You Mean I Have A Customer?--Working With Your Community."
METRO
Presented training programs on "Communicating Clearly" and "Meeting Management Skills."
Oceaneering
Designed and conducted an internal customer service training program, "What Do You Mean I Have A Customer?
Aker Solutions
Developed a comprehensive strategic plan for improvement of internal customer service to be implemented over the course of a year.
PSC
Designed and conducted and internal customer service improvement program, "What Do You Mean I Have A Customer?
El Paso Corporation
A series of seminars including:
"From BeBop to Hip Hop--Working Effectively With The Generations"
"Communicating With Diplomacy and Tact"
"Professionalism For Administrative Assistants"
"Full Team Ahead--What It Takes To Make An Effective Team"
"Becoming a Powerful, Productive Administrative Assistant"
IAAP--Medical Center Houston
Full day seminar on "Becoming A Powerful, Productive Administrative Assistant"
MBM Advisors
Two sessions of communication skills training class on "Connecting With Clients"
Aerospace Academy
Full day seminar on "From Bebop to Hip Hop--Effectively Managing The Generations
Houston Rockets/Toyota Center
Refresher training in customer service, "Delivering Slam Dunk Service" to start the basketball season.
Houston Rockets/Toyota Center
Refresher training in customer service, "Delivering Slam Dunk Service" to start the basketball season.
Rice University Engineering Office
Facilitated full day team building session, "Full Team Ahead!"
Rice University Registrar's Office
Conducted a series of customer service trainings plus suggestions for ongoing customer service improvement at the start of the school year.
Midland College
Workshop on "Customer Service in the Academic Environment" to kick off the school season.
Fulbright & Jaworski
Conducted "Full Team Ahead" managerial training workshop.
Beautique Salon and Day Spa
Presented keynote speech "Take This Job and Love It!" at their yearly conference.
Galena Park Independent School District
Full day customer service training to kick off the school year. (For two years)
Progressive Business Seminars
Conducted teleseminars on "How To Deal With Difficult, Demanding Customers," Coaching for Customer Service" and "Full Team Ahead."
The Hartford
Four breakout sessions at national conference, "The HOW Behind WOW--Making Customer Service Happen."
ExxonMobil
Presented "From Bebop To Hip Hop--Working Effectively With The Generations" as part of their diversity initiative.
Progressive Business Seminars
Conducted a teleseminar on "How To Deal With Difficult, Demanding Customers."
Star Toyota
Worked with customer service manager to craft letters to be sent to customers to help increase sales and the perception of the level of service they received.
LOMA
Keynote speaker on "From Bebop to Hip Hop--Working Effectively With The Generations"
Durrett Motor Company
Ongoing consulting on improving customer service and employee retention rate.
Occidental Petroleum
Presented at an International IT Conference on "The HOW Behind WOW!" of Customer Service.
Metrix
Conducted customer service workshops as part of an ongoing initiative to improve customer service.
JVC
Facilitated a full day workshop/facilitation with executives and call center staff to ascertain the level of service needed and how to accomplish it.
National Association of Pet Sitters
Keynote speaker on "The HOW Behind WOW!" of Customer Service.
Jewish Community Center
Developed and delivered a one day customer service training program plus developed an ongoing plan for customer service for them to work in house.
British Petroleum
Presented a keynote presentation, "Take This Job and Love It! How To Keep Yourself Fired Up And Motivated About Your Job" for the yearly CAP 2006 Conference.
Johnson Space Center Federal Credit Union
Presented "The HOW Behind WOW! Making Exceptional Service Happen" at an all employees meeting.
IKEA
Developed "Full Team Ahead" a program designed to build a more effective team during a time of great change for newly integrated offices of IKEA Trading Americas.
Fulbright & Jaworski LLP
Presented two brown bag lunch programs, one on Delegation Skills and one on Managing the Generations.
NASA Johnson Space Center
Customized and presented a program "From Be Bop To Hip Hop Managing The Generations" for the entire procurement department. Also presented "Power Listening" open to the general population.
Griffin Integrated Marketing
Developed and presented a program on time management, "Time Management Without Time."
Houston Community College
Keynote speech at the Student Services In Service, "What Do You Mean I Have A Customer? Serving Internal Customers" and full day program on "Creating A+ Service" for Employee Professional Day.
Bullseye Storage
Developed customized sales program, "Don't Just Tell, Sell!"
Clear Lake Chamber of Commerce
Presented "The HOW Behind WOW!" to a membership meeting.
Heights Chamber of Commerce
Presented a half day seminar on customer service and spoke to the general membership meeting on "Take This Job & Love It!"
WELCOM
Developed and presented a customized customer service program to employees.
Epstein, Becker Green Wickliff & Hall
Presented a customized program on "Client Service as a Business Development Tool."
National Management Association, USA Chapter
Presented "Take This Job & Love It!"
Hines
Developed a customized program for Administrative Professionals Day and also presented "Professionalism and Its Impact on Your Career" to the Management Orientation.
WHAM (West Houston Assistance Ministries)
Currently working with them on an ongoing customer service program for the thrift shop and doing ongoing coaching with managerial staff.
International Center for Entrepreneurial Development (ICED)
Developed a customized "Train the Trainer."
IFMA (International Facility Management Association-Houston Chapter)
Keynote presentation, "Can You Hear Me Now?-Listening to Learn."
Solvay Chemical
Developed a customized teambuilding and customer service workshop for call center personnel.
Sheltering Arms
Conducted a business etiquette workshop.
Houston Texans/Reliant Stadium
Conducted a customer service rally for the parking lot staff.
Rice University Facilities
Developed a customized customer service program.
National Association of Executive Secretaries and Administrative Assistants
Conducted full day program for the national association, "Survival Skills for the 21st Century."
ARAMARK
Developed and conducted a customer service training program for their call center.
Association of Independent Consumer Credit Counseling Agencies
Presented keynote address on "Take This Job & Love It."
MD Anderson Cancer Center
Keynote presentation, "Take This Job And Love It!" at Development Office's retreat.
Abacus Plumbing
Facilitation with employees to improve organizational efficiency.
Progressive Business Conferences
Conducted a teleseminar on "How To Diffuse Difficult, Demanding Customers."
Gunn Automotive
Presented a customized teambuilding seminar for all support staff of the agency.
ConocoPhillips
Conducted luncheon program, "Take This Job And Love It!" for support staff in Houston and Bartlesville, Oklahoma.
Memorial Hermann Federal Credit Union
Conducted facilitation and training session for annual retreat.
Veritas
Conducted a customized seminar on "Business Etiquette And Professionalism."
Spring Branch Independent School District
Conducted a series of customized training programs on customer service, change and teambuilding.
Houston Texans/SMG
Presented a customized customer service program and facilitation to employees of SMG at Reliant Center, Houston, Texas.
Better Business Bureau of Houston
Facilitated a strategic planning session.
Rice University IT Department
Presented a customized customer service training program.
Rice University Parking Department
Developed and presented a customized customer service program.
Fondern Library Rice University
Facilitated a customer service strategic planning retreat.
Nasa Vision Center
Consulting services to establish a customer feedback system and to improve customer service and competitiveness.
PolySpec
Conducted full day, customized customer service program, "Putting The POW In WOW Customer Service."
Waste Management
Conducted customized breakout session at management retreat, "Time Management Without Time."
Independent Insurance Agents of Texas
Presented keynote to the Customer Service Representative Appreciation Luncheon, "Take This Job And Love It!"
The WorkSource
Conducted full day, customized teambuilding program, "Full Team Ahead!"
El Paso Energy
Conducted full day, customized workshops, "Professionalism and Its Impact on Your Career", "Communicating With Tact and Diplomacy", "Time Management Without Time", and "Full Team Ahead."
Boise Office Solutions
Presented customized programs on "Celebrating Change" and "Take This Job And Love It-How To Keep Yourself Fired Up And Motivated About Your Job."
ExxonMobil
Presented a series of customized programs on "Working Effectively With The Multigenerational Workforce."
United Space Alliance
Presented customized full day workshop, "Full Team Ahead - Safe Return To Flight" for administrative support staff in Florida and Houston.
The International Energy Credit Association
Presented "The Challenge Of Change" at their annual conference.
NASA Kennedy Space Center
Conducted a full day customized workshop, "Developing More Positive Working Relationships."
Federally Employed Women Space Coast Chapter
At their annual training seminar, presented the program, "Professionalism And Its Impact on Your Career."
