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Delegation Skills
How are you at delegating? Do you often have to settle for the results of your delegation even if you are not pleased? The problem may lie partly in your delegation skills. And there are definite skills involved! Here are some ideas to help you in your next delegation.
Seven Qualities of Outstanding Customer Service Representatives
In my many years of working with companies to improve their customer service, I have found that people who are successful in dealing with customers use many of the same skills and techniques. Here are a few of them. If you have to deal with customers, either internal or external, rate yourself on the following.
Having Fun
Are you having fun at work? "Fun," you say. "What is that?" Yet, as our workplaces become stressed, it is even more important to develop ways to add fun to your work. After all, you spend the majority of your life there. Here are some ideas from past clients. See if any of them will work for you.
Dealing With Gripers and Complainers
I bet that somewhere in your life you have gripers, complainers and whiners. These individuals can cause other people to dread going to work in the morning. It's not easy being surrounded by negative people, but in any workplace there are bound to be some. It is part of your responsibility to help deal with these people. Whether you are a manager or co-worker, here are some techniques that you can use to deal with the gripers, whiners and complainers in your life.
Dealing With Change
In order to be successful in your job and guarantee your lifetime employability, you must not only embrace change, but also develop a reputation as one who pushes the change process along. This will make you more valuable to our constantly changing organizations. Here are some techniques to help you develop into a change master.
Is Your Organization Customer Friendly?
Is your business or department "customer friendly?" Do you make it easy for your customers to do business with you rather than make them follow certain procedures that are for your convenience? Do you deliver the five things that all customers want from you for every customer every time? Use this checklist to rate yourself and your organization.
Three Steps to Service Recovery
You pick-up the phone or a customer walks up to your area and you can tell they are angry. You can almost see the smoke coming out of their ears! What you do in the next minute or two, both mentally and out loud, can determine whether it turns into a full-fledged fire or you are able to make a "service recovery."
Defining Business Casual
Does your company have a casual dress code? Business casual dress has become the norm in many major firms. More than half of white-collar workers now wear casual dress attire to work every day and 90 percent are permitted to wear it at least occasionally. However, I have observed that some organizations could use a little help in defining what the word "casual" dress means. Here are some thoughts.
Exceeding Customer Expectations
The companies that are going to weather today's extremely competitive and lean environment are those that are concentrating on exceeding the expectations of their customers. Not just meeting them, but surprising them with the quality and value of the products and services they have to offer.
Are You A Bad Co-Worker?
While visiting a client's office, I saw a memo posted prominently in the lunch room titled, "Signs You May be a Bad Co-worker." It really hit home because these are the things I hear about all the time when I am doing teambuilding events, consulting or training. Here is my take on it. Are you guilty of any of these traits?
Promoting Your Career
You may be terrific at your job, but going nowhere. There are other elements that must be in place for you to advance. Answer the following statements "yes" or "no" to find out where you stand.
Steps to Better Teamwork
How well is your team working together? It is one of the keys to doing more with less in these lean times. Your team needs to work together as productively as possible. If it isn't, here are some ideas that may help.
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Peggy Morrow & Associates
15810 Brook Forest Drive
Houston, Texas 77059
281-280-8190
800-375-1982
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