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Promoting Your Career
You may be terrific at your job, but going nowhere. There are other elements that must be in place for you to advance. Answer the following statements "yes" or "no" to find out where you stand.
Steps to Better Teamwork
How well is your team working together? It is one of the keys to doing more with less in these lean times. Your team needs to work together as productively as possible. If it isn't, here are some ideas that may help.
Dealing With Low Morale
Is your office suffering from low morale? It wouldn't be a surprise if it were. Layoffs, downsizing, doing more with less, and worrying about if you have a job at all can quickly add up to low morale for everyone?employees and managers alike. So what can you do about it? Here's an idea.
Telephone Communications
Have you ever telephoned someone and felt it did not go well? That you came across as disjointed or unprofessional? It has happened to us all! Here are some ideas to help you make the most positive impressions with your phone calls.
Be a Better Listener
One of the most important skills you can have to advance your career is not speaking - it is listening. Actually, studies show that we spend 45% of our day listening. Unfortunately, we aren't very good at it.
Here are a few tips for becoming an active listener and facilitating better communication.
Four Wasy to Kill Customer Service
Are you guilty of any of these mistakes that can derail your customer service - both internal and external? Rate yourself and your team or department.
Reading Body Language
How good are you at reading other people's body language? It is a very important channel of communication. Some experts say it can convey over half your message in certain situations and if your body language is saying one thing but your words are saying another, people will believe what you are saying with your body language first! How do you interpret other's body language? Here are a few ways to interpret mostly unconscious gestures.
Full Team Ahead
Is your team functioning as well as it could be? Are you working most effectively together or are you in danger of derailing for whatever reason? Rank your team on the following characteristics of a successful team. Give your team either an A, B, C, D or F.
The Seven Worst Job Mistakes
It's time to take stock of your career and make sure you are doing what it takes to be successful. Are you guilty of any of these destructive habits and behaviors?
Handling Angry Customers
When dealing with a demanding, angry customer, it is important to calm the customer first by using words and phrases that help them see you are working to solve their problem. You can start a fire with words and phrases like, "You should have..." or "You'll have to. before we can help you." Instead, ditch the scolding teacher approach and calm them with rapport-building phrases. Here are some ideas.
Dealing With Complaining Customers
My last few ezines have dealt with the difficult task of handling complaining customers. We've covered several steps in doing that. Now let's learn some methods to help calm your customers and continue to "fix the person" rather than jump right into problem-solving.
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Peggy Morrow & Associates
15810 Brook Forest Drive
Houston, Texas 77059
281-280-8190
800-375-1982
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