For over 27 years Peggy has been in demand as one of the top customer service loyalty, teambuilding and communication skills consultants, workshop leaders and speakers. Here are some things she can do for your organization:

• Help your organization create specific customer service strategies and implement them to improve service
• Conduct team retreats and develop other initiatives to help your teams work better and more productively together
•  Develop comprehensive external and internal customer service training programs
• Improve productivity and workplace performance
• Create a unique "culture of service"

Author of four books and other learning tools on customer service, customer loyalty, teams and communications skills, Peggy also writes a bi monthly customer service column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com. She is regularly consulted on customer service issues by the "Customer Service Advantage" newsletter and has written well over 600 articles on the subject of creating a culture of service and team and employee performance improvement. Peggy will develop and design an approach tailored to your organization or association.

This expertise makes Peggy uniquely qualified to customize a program for the culture of your specific team or organization. She spends time to understand your unique culture and competencies and helps you build on its strengths, including the best parts of your culture. She cautions against simply trying to overlay that of an organization such as Disney, Southwest Airlines or Nordstrom. As good as they may be, each organization needs to develop and design something unique to them. Peggy will help you do that.

"I wanted to thank you for the work you did with us in developing a customer service strategic plan. The goal statement you developed for us and the activities you suggested for us to create the "bump into factor" and raise awareness have really helped us make a change in the culture of our team. You have really put us on the path to great customer service--we are seeing a major difference in a few short months!"

Marilyn Oliver

President

Aker Business Solutions, North America

Whether you just want to create a team that "plays well together," need a customer service "tune up,"  a team retreat or to change your entire culture of service, she can help you develop and implement a comprehensive customer service and team improvement strategic plan.

 Consider bringing Peggy in as a presenter for your retreat or conference. She brings real world "how to" information blended with fun and audience interaction.

"Thanks for your outstanding presentation at our National Meeting of Managers. I've heard nothing but superlatives. And this from a group of seasoned managers who are not easily impressed."

                                                                                                 Affiliated Building Services

Peggy's clients include financial institutions, corporations, sports teams, healthcare, hospitality and academic institutions including ExxonMobil, IKEA, Rice University, Texas Medical Center, The Hartford, JPMorgan Chase, El Paso Energy, Houston Zoo, Houston Texans, Houston Astros, Houston Rockets, Sterling McCall Toyota, NASA, Marriott, and numerous associations. Click the client tab to see many of her past clients.

Click the products and books tab to see what Peggy has to share with you!

Free customer service culture quiz.

Call or email Peggy to talk with her about your specific needs. 800-375-1982  peggy@peggymorrow.com  281-280-8190

"Thanks for your outstanding presentation at our National Meeting of Managers. I've heard nothing but superlatives. And this from a group of seasoned managers who are not easily impressed."

                                                                                                 Affiliated Building Services

"Our goal to create "Raving Fans" is on a much clearer path thanks to your work with the Sales and Marketing Group. Thanks for your efforts and clear direction.

                                                                                                  Houston Texans

"Your session on 'Managing and Retaining the Generations' was a big hit at the hotel. Managers that attended the workshop are still talking about it. It is great when a session creates as much conversation and interaction as your session did."

                                                                                                                                       New Orleans Marriott

What Peggy Morrow & Associates can do for your organization:

Delivering bottom line impact by:

• Creating a true culture of service in your organization
• Improving customer service skills of your front line
• Creating excellent internal customer service teams
• Improving management and leadership skills
• Offering pre program and post program ongoing activities that enhance your program
• Designing and implementing a strategic plan to improve both external and internal customer service