Peggy's clients include financial institutions, corporations, sports teams, healthcare, hospitality and academic institutions including ExxonMobil, IKEA, Rice University, Bush International Airpot, Texas Medical Center, The Hartford, JPMorgan Chase, El Paso Energy, Houston Zoo, Houston Texans, Houston Astros, Houston Rockets, Sterling McCall Toyota, NASA, Marriott, and numerous associations. Click the recent projects tab to see a full listing of her clients.
"It was a pleasure to have you conduct our customer service workshop. It's easy to see why your services are so much in demand.Your presentation was spot on and your training delivery kept everyone's attention throughout the day, in fact, they enjoyed it. One attendee was especially apprehensive about attending because of the fear of being put on the spot to answer a direct question. I can sincerely say that your training method created an easy learning environment that made everyone comfortable."
Judy Shaw Director of Operational Services
Coastal Conservation Association
"Thank you for putting Texas Press Association on your calendar. It was great to see you get us on our feet, laugh, and relate to your lines of thinking on customer service. Having you as our speaker got us off to a fine start."
"We enjoyed your presentation yesterday. No one fought to stay awake and attentive. That in itself deserves a gold star. I learned some things that I plan to implement and I have no doubt that other attendees feel the same way. I've received very positive feedback from our chapter members."
Donna Touchet, Records Supervisor
Jefferson County Appraisal District
I do extensive prework and "jobservations" that help you tailor the program for your group. I spend time to understand your unique culture and competencies and helps you build on your strengths, including the best parts of your culture. I caution against simply trying to overlay that of an organization such as Disney, Southwest Airlines or Nordstrom. As good as they may be, each organization needs to develop and design something unique to them. I y will help you do that.
"I wanted to thank you for the work you did with us in developing a customer service strategic plan. The goal statement you developed for us and the activities you suggested for us to create the 'bump into factor' and raise awareness have really helped us make a change in the culture of our team. You have really put us on the path to great customer service--we are seeing a major difference in a few short months!"
Marilyn Oliver, President
Aker Business Solutions, North America
Whether you just want to create a team that "plays well together," needs a customer service "tune up," a team retreat or to change your entire culture of service, she can help you develop and implement a comprehensive customer service, communication skills and team improvement strategic plan.Consider bringing Peggy in as a presenter for your retreat or conference. She brings real world "how to" information blended with fun and audience interaction.
"Our goal to create 'Raving Fans' is on a much clearer path thanks to your work with the Sales and Marketing Group. Thanks for your efforts and clear direction."
"Your session on 'Managing and Retaining the Generations' was a big hit at the hotel. Managers that attended the workshop are still talking about it. It is great when a session creates as much conversation and interaction as your session did."
New Orleans Marriott
"I really enjoyed your class. You are an excellent presenter and have the knack to keep things moving and hold our interest. Thanks for helping me towards being a better person."
Class Participant, Rice University Staff
Peggy is especially known for her interpersonal and communication skills training which can help your team improve their internal customer service, telephone and listening skills, change management and working effectively with Generations X and Y. She is also an experienced facilitator who can work with you on team building retreats, change initiatives and customer service strategic planning.
Her newest program, "Kiss, Bow or Shake Hands" helps teams look across cultural traditions, values, issues and behavior to work together more effectively.
"The retreat was an unqualified success and something that we will continue to do at least yearly. Thank you for getting us started on the right foot."
Rod Shafer, R.Ph. CEO
International Academy of Compounding Pharmacists