For over 27 years Peggy has been in demand as one of the top customer service loyalty, teambuilding and communication skills consultants, workshop leaders and speakers. She has developed comprehensive external and internal customer service and team building programs for a variety of clients both large and small. Author of four books and other learning tools on customer service, customer loyalty, teams and communications skills, Peggy also writes a weekly newspaper column on workforce performance improvement, a bi monthly customer service column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com. Peggy will develop and design an approach tailored to your organization or association. Her presentations to conferences bring real world "how to" information blended with fun and audience interaction.

When more that skills training is needed to change your culture of service, she can develop and help implement a comprehensive customer service strategic plan for your company.

Peggy is especially known for her interpersonal and communication skills training which can help your team improve their internal customer service, telephone and listening skills, change management and working effectively with Generations X and Y. She is also an experienced facilitator who can work with you on team building retreats, change initiatives and customer service strategic planning.

Peggy's clients include financial institutions, corporations, sports teams, healthcare, hospitality and academic institutions including ExxonMobil, IKEA, Rice University, Texas Medical Center, The Hartford, JPMorgan Chase, El Paso Energy, Houston Zoo, Houston Texans, Houston Astros, Houston Rockets, Sterling McCall Toyota, NASA, Marriott, and numerous associations. Click the client tab to see many of her past clients.

Click the products and books tab to see what Peggy has to share with you!

Free customer service culture quiz.

Call or email Peggy to talk with her about your specific needs. 800-375-1982  peggy@peggymorrow.com  281-280-8190

"Thanks for your outstanding presentation at our National Meeting of Managers. I've heard nothing but superlatives. And this from a group of seasoned managers who are not easily impressed."

                                                                                                 Affiliated Building Services

"Our goal to create "Raving Fans" is on a much clearer path thanks to your work with the Sales and Marketing Group. Thanks for your efforts and clear direction.

                                                                                                  Houston Texans

"Your session on 'Managing and Retaining the Generations' was a big hit at the hotel. Managers that attended the workshop are still talking about it. It is great when a session creates as much conversation and interaction as your session did."

                                                                                                                                       New Orleans Marriott

What Peggy Morrow & Associates can do for your organization:

Delivering bottom line impact by:

• Creating a true culture of service in your organization
• Improving customer service skills of your front line
• Creating excellent internal customer service teams
• Improving management and leadership skills
• Offering pre program and post program ongoing activities that enhance your program
• Designing and implementing a strategic plan to improve both external and internal customer service